East Point Pavilion installed a Changing Places toilet and within three weeks disabled visitors were planning full days out around it. Alison, facilities manager, talks through what that has looked like in practice.

In this video, you'll learn:

• What CareSpaces installed at East Point Pavilion and how the Changing Places facility differs from a standard accessible toilet
• How visitors are already planning their whole day out around having access to the facility, including carers who can now change a client comfortably in the middle of the day
• Why listing the Changing Places facility on the venue website makes a real difference to how disabled visitors plan and commit to a day out

Timestamps:

0:00 – Introduction
0:23 – Three weeks in: visitor footfall and early feedback
0:56 – What is inside the Changing Places toilet
1:36 – How the facility has changed visitor behaviour
2:08 – How the wider building was designed for accessibility
2:39 – Why promoting the facility online matters

🔗 Resources:

Website: www.carespaces.co.uk
Free Brochure: www.carespaces.co.uk/brochure
LinkedIn: uk.linkedin.com/company/care-spaces