The Scheme assesses the quality of services for people with acquired brain injury against a series of criteria in specific domains (listed below). This was an interim review, which took place in June 2026 and followed the previous assessment of July 2025.

 Governance, Leadership, Management & Quality: Outstanding

This domain covers a wide range of areas that are crucial to the safe and effective delivery of neuro rehab services. This includes quality assurance, audit and evaluation, staff selection and recruitment procedures, appropriate management and staffing, policies and procedures, health and safety.

 Workforce Development: Outstanding

This domain includes the following: Staff induction, evaluation and feedback, post-induction training, evidence-based practice.

 Laura-Richardson Cheater, Director and Co-owner says: “A well-trained, informed and motivated staff team can be the difference between providing an outstanding service and one which is simply adequate. We are delighted that Headway once again viewed our workforce development as ‘Outstanding’. And are grateful to all of our staff who support our service users day-in and day-out to achieve their goals and to improve their quality of life.”

 Service Delivery: Good

Headway reviewed all standards as ‘Good’ in the Service Delivery domain, adding:

 “[the service users] live in a very supportive community where they are well known to the locals. All service users are supported by staff out in the community. Some service users continue to attend the local Headway support group on a weekly basis, participate in Northampton Wombles litter picking and volunteering at a local furniture charity.”

 “…Staff continue to support annual holidays including Blackpool and Skegness with one service user continuing to be supported to visit his elderly parents in a remote village in Serbia.”

 Culture: Good

The Headway assessors reviewed areas including; service philosophy, spiritual, cultural, social and sexual identity, service provider's ethos, dignity, privacy and care.

 Environment: Good

This covers equipment, buildings and external spaces. The report noted that a service user had recently enjoyed eating the strawberries he’d grown in the garden!

 Systems and Processes: Good

All standards were also fully met by the service at Boughton Green Road in this domain, retaining the rating of ‘Good’. It includes a wide range of criteria essential for maintaining a safe, compliant service that provides effective neuro rehab, supporting service users to achieve their goals.