The Case Management Society UK (CMSUK) is celebrating a transformative year marked by a new brand, website, leadership transition, strategic partnerships, and the continued growth of a thriving professional community, which has recently reached 1,000 members. These developments highlight CMSUK’s ongoing commitment to championing the profession of case management, supporting practitioners across the UK, and fostering collaboration, inclusion, and professional excellence.

A Fresh Identity for a Dynamic Profession

This year saw the launch of CMSUK’s new brand and website, reflecting the organisation’s evolution as a leading voice for case management in the UK. The refreshed visual identity and enhanced digital platform reinforce CMSUK’s inclusive mission to support every professional working within or alongside case management.

Alongside the new website came the launch of CMSUK’s first podcast, “IF: Identity First,” hosted by Steph Fleet. The series explores the human side of care through authentic conversations about identity, inclusion, and the lived experience of case management.

Leadership Transition

In Autumn, Sue Ford announced that she would be stepping down after 11 years on the CMSUK Board, including four years as Chair. She leaves behind an extraordinary legacy of leadership, inclusion, and community building. Under her stewardship, CMSUK expanded its membership, modernised its structure, and strengthened its professional voice.

Reflecting on her time, Sue shared:

“CMSUK has always helped me feel connected, part of something bigger and more important than the day to day. I will always be grateful for that sense of belonging and for the friendships and support that I found within the CMSUK family.”

Taking up the role of Chair is Rhiannon Stokes, founder of Stokes Case Management and an occupational therapist with over 30 years’ experience. Rhiannon brings passion, energy, and deep professional insight to the position.

“It’s an honour and a privilege to take on the role of Chair of CMSUK. Looking ahead, I’m excited to work with our members and partners to ensure CMSUK remains at the forefront of professional development, advocacy and community-building in case management. Whether you’re new to the profession or have decades of experience, there’s a place for you here. I’m really excited about the future. My vision is to continue building a society for all — reaching case managers across every setting: the NHS, private practice, charities, and beyond. We’ll strengthen our relationships with BABICM, VRA, and the IRCM to ensure members are supported with registration, standards, and professional growth. I look forward to leading CMSUK into its next chapter—with energy, collaboration and a continued focus on excellence in al that we do.”

Expanding the CMSUK Team and Academic Partnerships

Further strengthening the organisation’s leadership, Rachael Benn has joined CMSUK as Professional Development Director, bringing over three decades of experience across health, social care, and education. Her expertise will help drive new learning opportunities and workforce development initiatives for members.

In another significant milestone, CMSUK has awarded its inaugural PhD Studentship to member Gabriella Hadley, in partnership with the University of Derby. Gabriella’s three-year, full-time doctoral research will explore strengths-based assessment models and their impact on transition outcomes in case management.

Looking ahead to the new year, CMSUK will welcome a Chief Strategy Officer in a consultancy role. With a strong academic background, this appointment presents an exciting opportunity for CMSUK to harness their expertise to advance the charity’s objectives and further the profession of case management.

Welcoming New Directors

CMSUK welcomes four new Directors to the Board, Jin Garcher, Jackie Chappell, Julie-Anne Fulford and Natalija Janeva. Each bringing their own unique talents and skills to enhance CMSUK’s vision and development plans.

Jackie Chappell:

“I’ve worked in case management since 2008, primarily supporting children, young people, and adults with catastrophic injuries. I’m really passionate about collaboration and how case management organisations can work together to support each other and share knowledge.

For me, CMSUK is about inclusivity—ensuring we bring in people from all parts of the industry, not just case managers, but everyone contributing to the profession. It would be an honour to be part of the CMSUK Board, sharing my experience and helping to strengthen our community.”

Julie-Anne Fulford:

“I was an Army nurse for 16 years, and now I work with 38 of the most complex veterans injured across the UK. My aim is to champion excellence and showcase the incredible work case managers are already doing.

I’m passionate about education, mentorship, governance, and fostering a culture of resilience and innovation. I also want to strengthen the voice of the military and ex-military community within CMSUK. Together, we can promote the outstanding standards of our profession.”

Jin Garcha:

“I’m a nurse by background, with over 30 years’ experience, including 10 years in intensive care and the last 20 in specialist care provision for people with spinal cord and brain injuries.

I’d like to champion more corporate providers to join CMSUK and build stronger relationships between care providers and case managers. Education and collaboration are key to strengthening those links and ensuring consistent, high-quality care for clients across the country.”

Natalija Janeva:

“My career began at Queen Square and the Stanmore Spinal Cord Injury Centre before moving into leadership roles in palliative and operational management.

I’m passionate about how we spend funds for clients and how we can make the most of the resources across local authorities, the NHS, and private sectors. I want to help promote CMSUK’s mission—creating clear pathways, supporting registration, and encouraging new professionals into case management with the right training and competencies.”

Supporting Members with CPDme

In line with its mission to make professional life easier, CMSUK has partnered with CPDme, a trusted platform that helps professionals log, manage, and evidence their Continuing Professional Development (CPD) with ease.

Through this partnership, all CMSUK members receive complimentary access to CPDme, providing a secure and streamlined way to record learning activities, track professional growth, and produce regulator-ready portfolios.

This collaboration reflects CMSUK’s commitment to providing practical, value-adding tools that make professional life simpler, more efficient, and more rewarding.

A Growing and Connected Community

CMSUK recently welcomed its 1,000th member, a milestone that underscores the profession’s growing recognition and the Society’s role as a hub for practitioners across the health and rehabilitation landscape, from NHS professionals and trauma unit liaison officers to independent specialists and educators.

CMSUK Membership provides access to training, events, networking, and exclusive resources, along with opportunities to contribute to the ongoing development and recognition of case management as a profession in its own right.

By joining CMSUK, members become part of a vibrant, collaborative community united by a shared dedication to advancing the profession. With access to educational events, specialist resources, and sector-specific support, members are empowered to develop their careers while contributing to the continued growth of case management across all sectors.

About CMSUK

Case Management Society UK (CMSUK) is a not-for-profit association of registered case managers dedicated to connecting professionals working in case management and related fields. The Society promotes best practice, education, and collaboration across all sectors of case management, ensuring that individuals affected by injury, illness, or disability receive coordinated, person-centred support.

For more information, visit www.cmsuk.org